Shipping and Deliveries Policy
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Tracking numbers are not available for any first class or international priority mail packages. If these methods are selected during order process , it is understood that there will be no insurance purchased nor tracking provided and that package delivery risks are the sole responsibility of the receiver.
Shipping Rates and Times
Shipping rates can be calculated after entering your specific shipping details during the checkout process. After confirming shipping address detail, you will be provided all available shipping options and their respective prices based upon the address provided and the contents of your cart.
Estimated shipping costs may also be obtained by contacting singularitycomputers.com. Please note that the most accurate shipping quotes will be obtained via our online store and that any information provided via singularitycomputers.com staff, unless part of a formal quote, is solely an estimate and is subject to change without notice.
Import taxes, Fees & Duties
Non-Delivery, Damage and Insurance Investigations
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. singularitycomputers.com will make every attempt to initiate and process an insurance claim on your behalf, however we cannot guarantee a claim will be successful. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement parts until claim is closed and monies received. If there is an urgent need for an item, customer must purchase a new item and Singularity Computers will refund original purchase price upon receipt of reimbursement from our insurance company
If Singularity Computers is not notified of failure to deliver package within 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to courier tracking limitations, we have no resources available to locate package and will be unable to assist you. Please avoid this problem by keeping close contact with Singularity Computers if you suspect your package has been misplaced/lost/stolen.
Address /Alternate Shipping Address & Information Verification Policy
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.
Information Verification & Suspected Fraud
If you have reason to believe that your card may have been used fraudulently for purchase of merchandise from singularitycomputers.com, please contact us directly and we will work with you to verify the validity of a charge and if necessary, assist in the process of reporting fraud to your Credit Card issuer.
If it is determined that customer information is being used fraudulently, we will cooperate to the fullest extent with law enforcement agencies.
Products and Custom Components Warranty Policy
Products and Custom Components Return and Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help. A refund and/or return is possible if you experience a fault which falls under our warranty policy. We will request a clear explanation and photos. Usually a partial component replacement will be possible to prevent too much downtime for the customer.